At Flower Delivery Mill Hill, we pride ourselves on being a trusted local florist dedicated to delivering only the freshest flowers throughout Mill Hill and the surrounding areas. Whether you’re sending blooms to a loved one or decorating your business, we want every recipient to enjoy stunning flowers at their freshest. This page explains our policies concerning returns, refunds, and complaints, all designed with your satisfaction in mind.
Our expert florists source premium flowers and handcraft every arrangement to order. We guarantee your flowers will arrive fresh and vibrant, ready to delight from the moment they appear at your door. If for any reason you feel your flowers have not arrived in peak condition, please let us know within the timeframes outlined below so we can put things right.
We carefully package every bouquet, but in the rare instance your flowers arrive damaged, we are here to help. Please inspect your order upon delivery. If you find any significant damage or issues with your flowers, please contact us within 24 hours of receipt, providing evidence such as a description and, if possible, photographs of the damaged flowers. This allows us to swiftly assess the situation and reach a resolution.
Our flower arrangements are guaranteed to remain fresh for a minimum of 5 days provided they are cared for according to the instructions included with your order. If you notice your flowers wilting or spoiling sooner than expected, let us know within 48 hours of delivery. We'll happily review your case to ensure you receive the full value of your order.
Depending on the circumstances, you may be eligible for a full, partial refund or a replacement arrangement. For flowers that arrive damaged or fail to meet our freshness guarantee, we generally offer the following options:
In some cases, we may collect the original arrangement for quality control purposes or to investigate repeat issues.
Your experience matters to us. If you’re unhappy for any reason that goes beyond our damaged-on-arrival or freshness policies, our complaints procedure is simple and fair. Please contact our customer care team, providing details of your order and a clear account of your concern. Our commitment is to respond within two working days and resolve your complaint as swiftly as possible – often on the same day. Our goal is always to find a fair resolution and ensure you are fully satisfied with our service.
As a local Mill Hill florist, we cherish the trust placed in us by households and businesses nearby. We understand that flowers are often sent for the most important life occasions, and we treat every order with care, integrity, and professionalism.
Thank you for choosing Flower Delivery Mill Hill. If you have questions about returns, refunds, or making a complaint, please don’t hesitate to reach out. Your peace of mind and delight are our number one priorities.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
