These Terms and Conditions (the “Terms”) set out the basis on which we, Flower Delivery Mill Hill ("we", "us" or "our"), supply flowers and related products to you (the “customer” or "you") via our online flower delivery service in Mill Hill and the surrounding areas. By placing an order with us, you agree to be bound by these Terms, which are designed to ensure a clear understanding of our services and your rights as a customer. Please read these Terms carefully before completing your purchase.
Our online flower delivery service is available to customers in Mill Hill and its nearby locales. These Terms & Conditions apply to all orders placed for delivery in Mill Hill and the neighbouring areas in accordance with our delivery coverage. Should you have any queries as to whether your area is included, please review our delivery information or contact our customer service prior to placing your order.
To order flowers and related gifts online with Flower Delivery Mill Hill, please follow the steps outlined on our website:
Please note that all orders are subject to acceptance and availability. In the event that we are unable to fulfil your order for any reason, you will be notified promptly, and alternatives, a later delivery date, or a full refund may be offered.
We accept payments via major debit and credit cards, and other secure payment methods as indicated at checkout. All prices are listed in GBP (£) and are inclusive of VAT, where applicable. Delivery charges, if not included with your order, will be clearly displayed at the time of ordering.
Payment must be made in full at the time you place your order. We do not dispatch or deliver any goods until payment is received and authorised. If we experience difficulty in processing your payment, we may not be able to fulfil your order, and you will be notified accordingly.
We use trusted third-party payment processors to manage transactions. All reasonable steps are taken to ensure your payment information is kept secure at all times, but we cannot be held responsible for breaches outside our control.
We understand that you may need to amend or cancel your order. Our policy is as follows:
Nothing in these Terms affects your statutory rights.
We endeavour to deliver your flowers on your selected date to the address provided in Mill Hill or the surrounding areas. Our delivery times are subject to factors such as availability, weather, seasonal variations, and traffic conditions. While we make every effort to deliver on time, we cannot guarantee exact times unless specifically offered and confirmed as part of our delivery service.
It is your responsibility to ensure someone is available to receive the delivery. In the event that the recipient is unavailable, our driver may leave the flowers with a neighbour or in a safe location at the property, if deemed appropriate, or leave a calling card for re-delivery or collection instructions. We cannot be held liable for loss or damage resulting from deliveries left as instructed or due to incorrect delivery information provided by you.
Any delivery queries should be raised with our customer service team as soon as possible after the scheduled delivery date.
We strive to supply flowers and products that meet or exceed your expectations. As flowers are a natural and seasonal product, some varieties and colours may not always be available. In such cases, we reserve the right to substitute items with flowers of equal or higher value and similar style. We will make reasonable efforts to ensure that our substitutions maintain the overall look and feel of your chosen arrangement.
If you or the recipient are dissatisfied with the quality, freshness, or presentation of your flowers, please contact us within 48 hours of delivery. Where justified, we will offer a replacement, partial refund, or refund at our discretion in accordance with your statutory rights.
Due to the perishable nature of flowers and personalised items, returns are not usually possible unless the product is faulty, damaged, or does not meet your specified order. If you receive a product that appears to be faulty or not as described, please contact us promptly with evidence (such as photographs) so we can investigate and, where appropriate, offer a refund, replacement, or suitable resolution.
Refunds, if granted, will be processed using the same method of payment originally used for your order. Please allow up to 5 working days for refunds to be credited to your account, depending on your bank or payment provider.
We are committed to providing a high standard of service. However, our liability to you is limited as follows:
All content on our website, including photographs, text, and graphics, remains the exclusive property of Flower Delivery Mill Hill or our licensors. You may not copy, reproduce, modify, or use our content without our prior written consent, except as required to place an order in accordance with these Terms.
Your privacy is important to us. Details of how we collect, store, and process your personal data are set out in our Privacy Policy. By placing an order, you consent to us processing your data as necessary for fulfilling your order and delivering customer service. We do not share your information with unauthorised third parties.
We reserve the right to update or modify these Terms at any time, subject to applicable law. Changes will be published on our website, and continued orders imply acceptance of the updated Terms. It is your responsibility to review these Terms prior to placing an order.
These Terms and any contract between us shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.
For any queries regarding these Terms and Conditions or your order, please refer to our contact page to get in touch with our customer service team. Our aim is to resolve any concerns professionally and efficiently.
These Terms & Conditions are intended to protect both you and us. They ensure that the process of ordering online flower delivery in Mill Hill and nearby areas remains smooth, secure, and fair for all parties. We thank you for choosing Flower Delivery Mill Hill and look forward to serving you with beautiful floral creations.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Mill Hill , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Mill Hill .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
